- Exchange and refund
- Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
- You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please contact our Customer Service Department.
- If we have agreed you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.
- Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.
- We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. If any applicable gifts with purchase are damaged, we will replace them as soon as possible.
- The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
- No exchange would be made for product which has undergone any repair.
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